Frequently Asked Questions
Payments, Shipping and Returns
What type of payments do you accept?
We accept PayPal, through which you can also pay by any major credit card such as Visa, Mastercard or American Express. Our PayPal account is with their Singapore branch, meaning both the prices on our site AND underlying credit card charges are in Singapore Dollars. You don't pay any foreign transaction surcharge to your credit card company when shopping at Top 10 Shades.
When can I expect my order to arrive in Singapore?
Orders are sent to our head office in New York, where they are placed directly with the manufacturer. If the model is in stock at the manufacturer, it arrives in our New York branch in 3-5 days. From there, we immediately dispatch it to Singapore via USPS, which will take another 7-10 days. So, in total, it takes about 2 weeks to receive your order.
If you really can't wait 2 weeks, we offer express courier shipment which will shave about a week from the standard fulfillment period, at an additional cost of S$20.
In certain cases the product you order might be out of stock with the manufacturer, in which case we'll immediately inform you and give you the option to wait or to cancel your order and receive a full refund. We may also suggest similar models from the same brand or other comparable brands which can be fulfilled immediately. Backordered items are generally re-stocked within 1-2 weeks but sometimes very popular models can take longer. We can't control when the manufacturer replenishes their stock.
Am I liable to pay GST on overseas purchases?
Excerpt from the Singapore Customs website
There is a 7% Goods and Services Tax (GST) levied on all goods, inclusive of new articles, personal effects, souvenirs, gifts, food preparations and dutiable products, imported into Singapore. GST is calculated based on the CIF value (cost, insurance and freight) of the goods plus all duties payable. If the invoice value of goods does not include insurance and freight charges, the postage charge paid for the goods is to be taken as freight and insurance charges, and is to be added to the invoice value of such invoice for calculation of GST payable.
GST relief is granted on goods, inclusive of new articles, personal effects, souvenirs, gifts and food preparations but excluding dutiable products, imported by post to a total value not exceeding $400. Where the value exceeds $400, the entire sum would be subject to GST.
Do you ship to countries besides Singapore?
Sure! We can ship worldwide, including to the US, Canada, EU, and Australia. This website is specifically tailored for Singapore residents: the pricing is in Singapore Dollars and our customer service contact points are in Singapore.
But if you live outside of Singapore, please feel free to order from us and we'll send your order via USPS (for free) or express courier (for a S$40 surcharge). Your order will be shipped directly from our US head office.
There's a problem with my order. Do you accept returns?
We take great care in packaging and inspecting each order -- every pair of sunglasses is inspected and photographed prior to being packaged for shipment outside of the US. Very occasionally, packages can arrive damaged and in this case we will either replace them or refund your payment, upon receipt of the damaged products. You can return damaged products to our Singapore office -- no need to send them back to the US (see address below).
We will also take back products which are not in accordance with their descriptions and SKUs listed on our website and in your confirmed order.
We don't take back products for reasons of sizing or cosmetic issues (e.g. the tone of colour is not what you expected). If you are unsure about your size, please contact us prior to finalizing your order and we'll provide you with the exact measurements of the model you are interested in.
If you're really, really (really) unhappy with your purchase, we'll take it back in exchange for a future credit :)
Returned products should be sent (at your expense) to our Singapore warehouse:
Top 10 Shades
c/o The OutPost
14 Lorong 32
How do I know if the sunglasses I've chosen will fit me properly?
Eyeglass sizing consists of 3 key metrics: lens diameter (at its widest point), bridge width (distance between lenses), and temple or arm length. Note that in the example below, these measurements are taken of the lenses themselves, not including the frame:
Most (authentic) glasses have their measurements printed on the inner temple (or sometimes on the inner bridge), so you can take an existing pair of glasses and check their size:
In this example of a men's model of sunglasses,
(a) is the lens diameter (66mm)
(b) is the bridge width (15mm)
(c) is the temple length (125mm)
How do I know that I'm getting the "real thing" when buying from Top 10 Shades?
Top 10 Shades sources all the products listed on our site directly from the manufacturer or their authorised dealers. You can be confident that the products you buy from us are completely authentic.
Each product comes with the manufacturer's original packaging including the outer box, protective case, cleaning cloth, and international warranty card (note that some Oakley models only come with a combined soft case / cleaning cloth).
Most brands also affix an original UPC code with the model number and country of origin on the outer box:
What is Asian Fit? Do I need an Asian Fit size?
Many top manufacturers produce special editions of their most popular frames specifically for the Asian market. These companies include Ray-Ban, Oakley, Carrera, Emporio Armani and Gucci.
Asian Fit models have a shorter bridge between the lenses, thereby allowing them to sit higher up on the face, and other modifications to the curvature of the temples and front rims. They would be a better choice for those with flatter noses.
Asian Fit sizes are denoted in the product codes. For example, the standard Ray-Ban Classic Wayfarer is model RB2140 whereas the Asian Fit version is RB2140F.
While the brands do not emphasise the "Asian Fit" in their marketing, such models are the ones most commonly stocked in Asian optical shops.
For more details, please read our blog post about Asian Fit sizes.
How do I know if a certain model of sunglasses is designed for men or women?
The majority of sunglasses we carry at Top 10 Shades will suit both men and women, such as the most popular models of Ray-Ban Aviators, Wayfarers, Clubmasters, etc. The gender suitability has more to do with the colours and colour combinations, and that's something more up to the individual. Certain brands, such as Dior, produce more models which are suitable just for women.
One related issue is about sizing. Many models are available with different lens sizes, so the smaller ones would fit better on women. We haven't provided sizing options in the product listings in order to make it less confusing for customers. However, where sizing options exist we will contact you, prior to placing your order with the manufacturer, in order to clarify your sizing preference.
I really like a certain model of sunglasses but I wear prescription lenses. Can the frame accommodate corrective lenses?
Many of the sunglasses we list on Top 10 Shades can also be fitted with corrective lenses. If you are intending to fit corrective lenses into your sunglasses, please get in touch with us and we'll advise you whether the specific model can accommodate them.
As for the corrective lenses themselves, while we have US-based partner companies which can fit your prescription into sunglasses and regular frames, we don't currently offer this service in Singapore. This is mainly due to the complications which can arise due to an improper fitting, and our need to work with a local laboratory. If there is sufficient customer demand, we'll update this policy over time.
By the way, we are also able to source branded frames which were designed for prescription lenses, at substantial savings from local prices in Singapore. If you have a specific brand or model in mind, please contact us and we'll advise you of availability and pricing.
What are "polarized" lenses?
Polarized lenses have been treated in a way to block reflective glare. They are very effective for driving and for outdoor sports like swimming and sailing where the sun reflects from water.
At the same time, the polarization process means that the range of lens colours is restricted. Polarized lenses will be darker than their non-polarized equivalents.
Have we missed anything? If your question is unanswered, please send us an email (email@example.com) or give us a call/sms/whatsapp (+65 9882 0908).